unable to complete request

New Here ,
Dec 31, 2021 Dec 31, 2021

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I am unable to open, unshared or delete a previously shared pdf file. There's a notification on the adobe app icon that requires action. When attempting any of those three request I received a message to try later. T

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Share or review PDFs

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi Clcruz,

 

Thank you for reaching out and sorry for the delay in response.

 

As you have mentioned above, you get the error message when trying to work with shared files.

Please let us know if the issue still occurs. If yes, would you mind telling us when did you start experiencing this issue?

Are you receiving the error on the desktop application or Acrobat Online account?

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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