unable to create link when trying to email a link to a document

[robbyn6857181]

I keep getting a message that says "unable to create link"  when trying to email a link to a document

how can i fix this

[Zealous_Dusk16E5]

Hi Robbyn6857181,

When you say, you are unable to create link, can you please share more details on the workflow you are following and the error message you are seeing?

Also, please ensure that you are signed in the product. If not, please sign-in and try again.

Thanks,

Anurag

[robbyn6857181]

I am signed in. I keep getting this message.

Thanks,

Robby Nesbitt

Thomas Builders Inc.

[Moderator: Personal information removed.]

[robbyn6857181]

I am signed in.

When I open a PDF document and click on “share it” it says it’s “uploading to the cloud,” but them is says “it cannot create the link.”

It does not create a link to share.

Thanks,

Robby Nesbitt

Thomas Builders Inc.

[Moderator: Personal information removed.]

[pallavikothari]

Hi,

Apologies for the inconvenience.

We have seen a similar issue and are currently working on a fix for the same. To ensure it is the same issue that you are facing, could you let us know if the issue is always reproducible for you?

Also, could you share a screenshot of the error message you are receiving?

Thanks,

Pallavi.

[robbyn6857181]

Thanks,

Robby

[Moderator Note: Please delete email signatures when responding to the forum via email. Personal information removed.]

[pallavikothari]

Hi Robby,

For some reason, the information could not come through in your last comment. Could you please try again?

You could also mail me the details at [Moderator: Personal information removed, try sending PM:How Do I Send Private Message  ] otherwise.

Thanks,

Pallavi.

[robbyn6857181]

Thanks,

Robby

[Moderator Note: Personal information removed.]

[robbyn6857181]

It happens every time

Thanks,

Robby

[Moderator Note: Personal information removed.]