Unable to download converted PDF -> Word file from Acrobat Reader

[Eamonn98BC]

I have Acrobat DC (20.012.2004*) and have purchased the subscription which enables me to convert pdf files to Word.  This has always worked, and whilst it is allowing me to convert a document, whenever I try and download the converted document it fails with "Download failed " and no error message (not very helpful).  It doesn't matter where I try and save it, |I get the same error, and I also get the error when I try and convert a pdf that I was able to successfully convert and download the other day.  I've restarted my PC etc but to no avail.  Any suggestions?

[Pedro Luis5D22]

I've got now the same error. This have worked fine in the past, at least to me. Is it a mistake coming from an update on the SW?

[Eamonn98BC]

Try signing out of Acrobat, then close the application, relaunch it and sign back in.  That fixed it for me.

[Pedro Luis5D22]

It works!! Thank you!!