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Unable to download file after "Combine"-Adobe Acrobat Reader DC

New Here ,
Mar 05, 2017 Mar 05, 2017

I have been able to combine files to download to a pdf in the past. As of yesterday, I can combine the files, but when I try to download I get a message "Failed - No file". I can see the file, but it won't let me download it.

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correct answers 1 Correct answer

Adobe Employee , Apr 06, 2017 Apr 06, 2017

Hi Danield73264963

We apologize for the delay in response.

I assume that this might be a temporary issue with a particular file.

As you have subscribed for the pdf services, So for testing purpose we would suggest you to try the same online on- https://cloud.acrobat.com/recent 

If there is problem in combining and downloading file online as well, then we would check the same at our end and will see how we can fix it for you.

Would be waiting for the updates.

Regards,

Akanchha

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Adobe Employee ,
Apr 06, 2017 Apr 06, 2017
LATEST

Hi Danield73264963

We apologize for the delay in response.

I assume that this might be a temporary issue with a particular file.

As you have subscribed for the pdf services, So for testing purpose we would suggest you to try the same online on- https://cloud.acrobat.com/recent 

If there is problem in combining and downloading file online as well, then we would check the same at our end and will see how we can fix it for you.

Would be waiting for the updates.

Regards,

Akanchha

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines