Unable to install Adobe acrobat reader DC - the upgrade patch cannot be installed...

[damianrad]

I am unable to upgrade my Adobe Acrobat Reader DC. Tried different sources like Adobe website ad FTP but always get this error message:

"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct patch".

Currently I have version installed: Adobe Acrobat Reader DC 19.012

Already tried versions 20.009.20063 and 20.009.20067

Can you help me?

[Amal. · Accepted solution]

Hi Damianrad

We are sorry for the trouble. As described ou are unable to install the update patch for Adobe Acrobat Reader DC tou your system

Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Once the application install, go to Help > Check for Updates

Let us know how it goes

Regards

Amal

[damianrad]

Hi Amal,

Thanks for your reply.

It works fine when installed from the link you provided. However, I am preparing a SCCM package with Adobe reader DC and for this purpose I need to use .msp installers like those from Adobe FTP site:

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/2000920063/

I would like to use both base and MUI installers. This is where I run into troubles and get the error message I mentioned above.

Can you help me with that please?

Regards,

Damian

[Amal.]

Hi there

We are sorry to hear that. You may please refer to the help article https://helpx.adobe.com/in/enterprise/package/help/deploying-packages-sccm.html and see if that makes any difference.

Regards

Amal.

[Udmufy]

Hello, for the start I'm encountering problem from Adobe Acrobat/Reader cannot update from software that something to do with AcroCEF.exe/RdrCEF.exe, then when I'm trying uninstalling Adobe Acrobat so I can install manually the latest update from website I'm encountering this same problem, but when I'm clicked your links it seems already expired. Is there any link for the fix?

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.

As described you are unable to install the update patch to your system. Please check the correct answer marked here (https://adobe.ly/4k3bIFX) and see if that works.

Also, check the help pages listed below and see if that works:

- https://adobe.ly/463AxhF

- https://adobe.ly/408k8ow

Let us know how it goes.