Unable to make comments on a pdf

Report · Nov 10, 2016

We share several .pdf documents and all add comments to them. For some reason I cannot open/make comments on any of our .pdf documents, but when I go to another PC I can with the same document. Is there something here we are missing?

Report · Nov 12, 2016

Hi jims70073327 ,

Assuming you have Acrobat Reader DC installed on the machine, try resetting preferences for Reader and see if that works:

For Windows -

Close Adobe Reader.

(ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\DC,

(iii) Move the entire DC folder to some other location like temp folder.

To view temp folder , press and hold Windows key and press R on your keyboard ,type temp in the run dialogue box then press enter.

If App data folder is not visible under your user name , type %appdata% in run dialogue box and hit enter

(iv) Restart Adobe Reader.

For Mac -

Close Reader

(ii)Drag the following files from the Users/[Usrname]/Library/Preferences folder to the Desktop:

Acrobat WebCapture Cookies

com.adobe.Acrobat.pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist

The Acrobat folder, which contains prefrences for forms(MRUFormsList), collaboration (Offline Docs), and color settings (AcrobatColor Settings.csf)

(iii) Restart Acrobat.

Let me know the results.

Thank You,

Shivam