Unable to open files just created

Report · Nov 20, 2017

Not sure where my problem is, I scan a document, it goes to my computer but when I attempt to open this new document - I am also unable to open other PDF files, such as, mailing labels, JUST PAID FOR -

Error message says: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

This is my personal computer, not sure why I cant get it to access the file - I have attempted to dl a new copy of Adobe acrobat, and also attempt to print the file, but for whatever reason, no go....

Report · Nov 21, 2017

Hello Suzannc,

As per the description above, you are not able to open a Scanned PDf file as getting an error message " Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." Is that correct?

Please refer and try the troubleshooting steps from the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-problems-opening-pdfs.html

Can't open PDF Link: https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Report · Nov 21, 2017

yes, I also purchased a mailing label from the post office online and was able to save the document (after I paid for it) but was unable to open it. I use "Edge" as my browser, if that might explain anything to you.

The printer has wifi and I have an app on my phone and was able to print using the phone app. Thanks for the links to solve my dilemma!!

Suzann

On ‎Tuesday‎, ‎November‎ ‎21‎, ‎2017‎ ‎06‎:‎53‎:‎27‎ ‎AM‎ ‎PST, AnandSri <forums_noreply@adobe.com> wrote:

Unable to open files just created

created by AnandSri in Acrobat Reader - View the full discussion

Hello Suzannc,

As per the description above, you are not able to open a Scanned PDf file as getting an error message " Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." Is that correct?

Please refer and try the troubleshooting steps from the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-problems-opening-pdfs.html

Can't open PDF Link: https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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Report · Nov 22, 2017

suzannc20738275 wrote
I use "Edge" as my browser, if that might explain anything to you.

Are you opening the pdf in "Edge"? If so, don't (it uses its own pdf viewer). Save it to your computer without opening in the browser first then open Reader and use File>Open.

Report · Nov 22, 2017

I have tried downloading files, and once finished, I am prompted to save or open, I attempt to open the file and that is when I get the error. I have been able to email the files, and have an app on my phone that I am able to print from.... I am sure it has to do with the computer - just don't know what the problem is....

I did attempt to open the Acrobat DC app and get the same error

On ‎Wednesday‎, ‎November‎ ‎22‎, ‎2017‎ ‎07‎:‎53‎:‎24‎ ‎AM‎ ‎PST, ~graffiti <forums_noreply@adobe.com> wrote:

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Unable to open files just created

created by ~graffiti in Acrobat Reader - View the full discussion

suzannc20738275 wrote

I use "Edge" as my browser, if that might explain anything to you.

Are you opening the pdf in "Edge"? If so, don't (it uses its own pdf viewer). Save it to your computer without opening in the browser first then open Reader and use File>Open.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9990451#9990451 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9990451#9990451

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Acrobat Reader by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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Report · Nov 22, 2017

Suzann, from the above-mentioned statement, it seems that the issue has been fixed now. If you face any issue, do let us know.

Regards,

Anand Sri.

Report · Nov 22, 2017

Thanks to all of you!! I did have a corrupted copy of the Acrobat and was able to get that resolved AND open files!!

YEAH!!! Thanks to all of you !!!

Report · Nov 22, 2017

Woohoo! Glad it's working now!
Give us a shout if you need any assistance with Acrobat/Reader in future.

Unable to open files just created

1 Correct answer