Unable to open pdf files-WHY?

Report · Jun 29, 2017

I am unable to open any pdf file--Our previous computer (Mac) was used by two persons and I could not open pdf files on my side but they opened on the other person's side. I have a new Mac and am still unable to open any pdf file. I have deleted Adobe Reader DC and reinstalled it with no luck.

Report · Jun 29, 2017

Hi marylout12184873,

Please try the troubleshooting steps provided in the following help document: Can't open PDF

Check if it helps.

As you are not able to open a PDF file, could you please let us know what happens when you try to open PDF?

Do you get any error message? If yes, please share the exact message you get.

Is it an issue with some particular file? Are you able to open other PDFs?

What is the dot version of Adobe Acrobat Reader and And the OS installed on your system?

We will be waiting for your response.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

Report · Jun 29, 2017

I cannot open any pdf file—when I try the pdf icon just flickers but does not open. The same thing happens when I click on Acrobat—it just flickers but doesn’t appear to open but I still need to quit Acrobat.

This computer is running MaOS Sierra 10.12.5—brand new. The pdf files that I have on a thumb drive can be opened on a different Mac. We have another Mac which two of use. The files can’t be opened on my side (although I was able to open them in the past) but can be opened on the other side.. The Adobe Acrobat Reader on this computer was downloaded today—version 2107.009.20044

Report · Jul 21, 2017

Hi marylout12184873,

Sorry for the delay in response.

Please try the method suggested in this thread: Unable to View PDF's Other Than Full Screen Mac

Check if this helps in resolving the issue.

Let us know if the issue still persists.

Regards,

Meenakshi