Unable to open some PDF files with latest version of reader;can't click on links

Report · Jun 30, 2019

Today, i was trying to open some pdf files from the website FlightAware.com, that I save for accessing past flight information (as opposed to saving the web page directly in my browser; it updates each day if I do that). I used Firefox for a dozen of these files, and when I try to open some files saved from late 2018 and early 2019, one of these two things occur:

1. I am able to open the file, but I can't click on any hyperlinks (shown in blue) within the file. When I move my cursor over the blue text representing the link to info about a specific flight on a specific date, the dog-bone icon displays instead of the pointing hand icon.

2. When I try to open a file from December 2018 or January 3, 2019, I get this error message (shown in screenshot below)

As far as I know, I have been able to open these files in the past without any problems. Any suggestions would be appreciated. I would like to know what solutions you guys may have short of just deleting these files (which I don't want to do, because I need them).

Thanks,

Evan

Report · Jul 01, 2019

It's a long shot, but for the opening problem, try renaming the file to take the Airplane emoji out of the file name. If that doesn't help, the file may just be damaged.

For the links, did they used to work?

Report · Jul 01, 2019

I don't know because i didn't test them.

Report · Jul 01, 2019

Sorry for double posting, but I just want to give a clearer understanding of the problem I am having:

1. I am able to open pdf files that I saved (via Firefox Print to PDF extension) from November, April, and May, but I can't open files from December, January, or March without getting the error message (mentioned in the screenshot above).

2. The links within the files I saved from April and May aren't clickable, and like I said before, I don't know whether or not they used to work, because I didn't test them, and TBH, when I saved these files on my computer, I had no reason to believe that there were problems of any kind.

What I have tried:

1. Opening the file(s) with the error message: I have tried using another tool (Foxit Reader) to open the problem file(s), and that didn't help.

2. I also have tried opening the file on another computer, and same result.

I just did some research online and I came across an article describing hot to make a hyperlink work in a PDF file. This is just one possible solution that I found, and I can't guarantee that it will work, but I will keep you updated.