Unable to print PDFs since automatic update to Acrobat Reader DC 64-bit

Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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I had no problems printing PDFs on my Windows 10 64-bit laptop using Acrobat Reader DC 32-bit (and I can still print the same PDFs on my Windows 10 32-bit PC using Acrobat Reader DC 32-bit). After the automatic update to Acrobat Reader DC 64-bit, I get the not-very-informative errors “The document could not be printed.” and “An error occurred while printing the document.” I am printing to a Brother DCP-330C printer connected by USB cable directly to laptop (or PC). I've tried uninstalling Acrobat Reader DC 64-bit from my laptop and re-installing Acrobat Reader DC 32-bit and now I can't print from the 32-bit version either. Please help, someone. Thank you. Graeme

PS I believe the 64-bit version has only been rolled out in Australia and New Zealand - thanks Adobe, for using us as Guinea pigs for a product that doesn't work 😞

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correct answers 1 Correct answer

Adobe Employee , Oct 12, 2021 Oct 12, 2021

Hi All!

 

Thanks to everyone for your patience and for your cooperation.

 

Acrobat & Reader DC October updates are live now containing the fix, please install the latest update from the help menu of the app>select check for updates, reboot the machine if possible after the update and check the functionality. 

For more details about the release, please see this: Adobe Acrobat and Reader - October' 21 updates are Live!

 

Let us know if you experience any issues.

 

Regards,

Anand Sri.

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

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same!

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Participant ,
Sep 20, 2021 Sep 20, 2021

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After saying this didn't work for me on a file, I've not got this solution to work on 2 files that I've sent to a wideformat printer this morning. I have not gotten this to work sending to a copier yet.

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Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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This worked for me...thanks goodness you are more onto it that the adobe team 🙂

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

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I ran into this "document will not print" / "error while printing" issue a couple days ago. It happened again today with all my documents in Adobe Acrobat DC. I am clicking "page setup" before each print and that seems to have worked around the problem. Thanks deeppakk!

 

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Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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I have had the same issue, been through the same processes with Adobe support and got nowhere, this thread has saved me.

 

8 machines, only one wide format affected and only Acrobat wouldnt print to it.

 

The moment I changed from Auto Orientation to Landscape and all is fine

 

I have wasted so much time over this with re-boots, re-installs etc.

 

Thank you to whoever worked this out!

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Adobe Employee ,
Sep 24, 2021 Sep 24, 2021

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Hi There,

 

Thanks for providing the details regarding the issue here.

We're working on providing a permanent fix for the same.

In the meanwhile, Instead of changing the page size from PrintProperties, one can change from 'Page Setup' from bottom left corner in the PrintMenu; then the PDF can be printed to a greater size as well without any error observed

 

Please feel free to reach us anytime.

 

Regards,
Swapnil Srivastava

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Participant ,
Sep 24, 2021 Sep 24, 2021

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Changing the page size does not in any way fix the issue for me on certain files.

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Community Beginner ,
Sep 24, 2021 Sep 24, 2021

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It seems it would only work for a few documents for me.

 

I spent ages today on tech chat going through the process of rolling back the version to an older one

 

It is not a straightforward process and you will need to be directed through it but it has worked

 

Hope that helps

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Participant ,
Sep 24, 2021 Sep 24, 2021

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I would love to try that next week when I have time. I responded to a request from Adobe, but they haven't followed up to set a time.

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Adobe Employee ,
Sep 26, 2021 Sep 26, 2021

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Hi There,

 

Stay Assured, We're working on a permanent fix for the issue observed at your end.

In the meanwhile either the temporary workaround might help; or else we can print page(s) with either equal or smaller page size of the PDF from Print Properties.

 

Temporary WorkaroundInstead of changing the page size from PrintProperties, one can change from 'Page Setup' from bottom left corner in the PrintMenu; then the PDF can be printed to a greater size as well without any error observed

 

Regards,

Swapnil Srivastava

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Participant ,
Oct 04, 2021 Oct 04, 2021

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I see that it has updated to version 2021.007.20095 The problem still persists for me.

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Participant ,
Oct 11, 2021 Oct 11, 2021

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An entire week later and no response from Adobe. The problem still persists.

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Hi All!

 

Thanks to everyone for your patience and for your cooperation.

 

Acrobat & Reader DC October updates are live now containing the fix, please install the latest update from the help menu of the app>select check for updates, reboot the machine if possible after the update and check the functionality. 

For more details about the release, please see this: Adobe Acrobat and Reader - October' 21 updates are Live!

 

Let us know if you experience any issues.

 

Regards,

Anand Sri.

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Participant ,
Oct 12, 2021 Oct 12, 2021

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This is not a complete fix for me. To make this work, I also had to change my print processor from CnXP0PP to winprint under print processor on the properties page.

Then it works as expected. Otherwise I can't print documents that I could print last year if I want to use 'cover' settings on a Canon imageRunner. After making the change below I was able to print as expected. But now I'm worried about what else might have changed.

 

michaelv57797510_0-1634059353918.png

 

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Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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After Anand's information to install the latest updates, I uninstalled Acrobat Reader DC 32-bit from my Windows 10 64-bit notebook.
I downloaded and installed the 64-bit version of Acrobat Reader DC and re-booted the notebook.
When I logged in and ran Acrobat Reader DC 64-bit I successfully printed a PDF file to my Brother DCP-330C printer.
I tried to Check for Updates but got the error:
Update Failed
Updates have been disabled by your system policy.
Error: 100700
I found a solution for this on the Support Community which states that this occurs when the EULA has not been accepted.
I located the Eula.exe file in C:\Program Files\Adobe\Acrobat DC\Acrobat, double-clicked on it and accepted the EULA.
I'm now able to successfully Check for Updates.
This problem seems to be fixed for me but I'm sorry that others of you, like michaelv57797510, are still having problems.

Thanks for all your help. Graeme

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Participant ,
Oct 13, 2021 Oct 13, 2021

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After saying yesterday that the update AND changing the print processor worked, I'm back to it not working after the microsoft update last night and a reboot. FRUSTRATING.

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New Here ,
Oct 18, 2021 Oct 18, 2021

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I am using the 64bit version of Adobe Acrobat DC version 2021.007.20099 and still cannot print successfully to  my HP printer. All was working fine til this last update. None of the above suggestions have worked successfully for me, when will this be fixed. Wasting paper and so very frustrating!

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Participant ,
Oct 18, 2021 Oct 18, 2021

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Same here, except it's a canon image runner.

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Participant ,
Oct 19, 2021 Oct 19, 2021

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This is still broken.

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Participant ,
Oct 22, 2021 Oct 22, 2021

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Friday 10/22/2021 and it is still broken and Adobe Support won't respond. I'm still getting the errors when printing. If I didn't have an off-brand PDF program for printing I wouldn't be able to do my work. This is beyond frustrating especially because Adobe support won't respond.

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Participant ,
Oct 25, 2021 Oct 25, 2021

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Adobe doesn't care this is still broken.

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Participant ,
Oct 19, 2021 Oct 19, 2021

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Today is more than 1 month after this was posted.
I have uninstalled and reinstalled.I've updated. I've adjusted printer properties and even uninstalled and reinstalled the print drivers.

 

I am attaching 2 files. "2020 RFE reward cards - 1 up.pdf" which can print, and "2020 RFE reward cards - 4 up.pdf" which can't print. The 4 up was made using the 1 up file.

 

This is using the latest Acrobat DC sending to a Canon ImageRunner 8595. I welcome adobe to schedule time to talk with me about it.

 

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Participant ,
Oct 19, 2021 Oct 19, 2021

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I'm a printshop so I'm printing PDF files that I have saved year after year. Just opened a file from 10/01/2019 that won't print through Acrobat DC to a Ricoh, but I can print it through a different PDF printer. No change in the file, never had any problem with it until now. Because this is marked as 'solved' even though it isn't actually solved, does that mean Adobe ignores it?

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New Here ,
Oct 22, 2021 Oct 22, 2021

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I have had the exact issue, and i do search in google and find solutions. But in here i am seeing that its really easier to find the answeres related to my Adobe products!

 

Thanks to the mod and admin.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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I am now having this problem on my Dell Inspiron 7306 laptop and my HP 3800 ink jet printer.  I am running Windows 11.  Same exact problem where fillable legal sized documents give the message that they can not be printed and then it prints the same number of pages of blank paper.

I used the work around suggested changing the size of paper from the lower settings button.  This seems to work sometimes.  There are no new updates available.  I am using Acrobat Reader DC continuous release version 2022.001.20169 64 bit

Has a resolution been found for this problem?  I just started having the problem two days ago so I guess it was some automatic update that did it.  Thanks everyone,  Diane

 

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