Unable to resolve or edit comments from original PDF in Review Mode

[sc5c19]

After making comments in my own PDF, I shared that PDF (with my comments) for my colleagues to further edit in review mode. I'm able to resolve, edit, and delete new comments that were added after I shared it in Review Mode, but I'm not able to resolve, edit, or delete comments from the original PDF (added before I shared it). Those options are grayed out when I right click on those original comments.

Is there a way for me to enable the "Resolve, Edit, Delete" option for comments from the orginal PDF so I can engage with both old and new comments while in Review Mode?

[Sam77Jackson]

Extremely frustrating. It actually treats me as a different user. New comments show as my name (Samuel Jackson) rather than my original comments showing a user name from somewhere (SAJ1).

[lucylearning1]

I'm having similar issue.  I am unable to edit previous comments I made or even reply to them.  I haven't even shared the document with anyone.

[lucylearning1 · Accepted solution]

I've just been able to get some support from Adobe and it was simple and worked.  Incase helpful:  I went to View then selected "Disable new Acrobat".  That meant the app had to quit and re-start but once it did, the problem was solved.  Hope that helps anyone else with same issue.