Unable to singn in on my account

New Here ,
Jul 24, 2021 Jul 24, 2021

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Yesterday I had to reinstall my Acrobat PDF reader DC (using since serveral years). Since the new reinstall I'm unable to singn in on my account. Whenn I click on "Sign in" I receive the notification "Update request" (see screenshot below)

I work with the last version of Windows 10, Edge and Acrobat Redare DC. I have a lot of documets in my Document cloud that are not reacheble on this time! 

I removerd and reinstall yet twice the program on my computer, but the problem remains.

Online I can sign in on my account, bust through that way I couldn't find a solution.

 

Can anybody help me please? It's urgent becoase I need te acces my documents in the cloud.

Thank You

michela92505370_0-1627190538426.png

 

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General troubleshooting , Windows

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Community Expert ,
Jul 25, 2021 Jul 25, 2021

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