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Unable to use Adobe reader version 12 on Server 2012 R2

New Here ,
Apr 03, 2024 Apr 03, 2024

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Hello there,

 

Im trying to open Adobe reader but it keeps asking for log in and then, when I do provide correct credentials, it asks for the license key.  I input the key but it never activates.  Please can you assist.  I have tried re-installing but the same thing happens.

 

Kind Regards,

Sean

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Crash or freeze , General troubleshooting , Windows

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi iX Engineers36100197gq9a,
 
 
Thank you for reaching out.
 
 
As mentioned, the application never activates after entering the license key. Do you get any error messages?
Have you made any recent changes that started this behavior?
Please try installing the application from this page: https://adobe.ly/3xocqv2. Check if that makes any difference. 
 
 
Let us know how it goes.
 
 
Thanks,
Meenakshi

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