Unable to View PDF: Please wait....error message

[22b]

Hi - please advise how I deal with this

"The document you are trying to load requires Adobe Reader 8 or higher. You may not have the
Adobe Reader installed or your viewing environment may not be properly configured to use
Adobe Reader."

[22b]

When I go to the Adobe site and follow the links for Free Downloads, etc, I get a message "Newer version already installed"

[Test Screen Name · Accepted solution]

1. Download the file you see (the one with that message - it is still a document you can download). Download it to your desktop.

2. Start Acrobat Reader in the usual way (not by double clicking on a PDF).

3. Use Open from the File menu to open that PDF file you downloaded above.

[22b]

thanks - but I can't - the pdf that I'm trying to view is not a file that I can download, it's a link from a webpage.

I currently have Reader DC.  Can anyone confirm that this is a higher version that Reader 8?

[Test Screen Name]

Yes DC is much newer. You can and must download the file. So we can help you do that, please tell us your web browser.

[22b]

Thx. Chrome

[tara_3445]

Thank You so much!!!!! it worked!!!

[AnandSri · Accepted solution]

Hi tara_3445!

Glad to hear that the issue got fixed. For future reference, you can see these articles: https://adobe.ly/3A03Fc2.
https://adobe.ly/4dHixd7.

Thanks,
Anand Sri.

[Test Screen Name]

Ok, here is a picture showing this sort of thing in a Chrome browser. You can see the document with the message. Look for the download button at the top of the page - I've drawn a red box around it.

[22b]

bahahahah!!! That simple! - thank you. I will let all the people in my Old Folks Home know how helpful you've been xx