Unbale to update Acrobat Reader DC - 2019.008.20071 MSP Patch

[deepthas280788]

I am trying to update Adobe Acrobat Reader DC, continues TRACK with "AcroRdrDCUpd1900820071.msp".

AcroRdrDCUpd1900820071.msp throws error during installation " Product: Adobe Acrobat Reader DC -- Error 1606.Could not access network location This is the default property for default.mst file."

Anyone else facing same issue with patch installation or any idea how to solve this ?

Thanks in Advance

Regards,

Deept

[Mohd Amish · Accepted solution]

Please try the cleaner at: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then retry installation.

[deepthas280788]

Thanks Mohd Amish,

issue resolved after uninstalling the old version Acrobat and deleting few office registry.

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\16.0

Regards,

[pawelk75571721]

Could you please provide me some detailed information about registry keys, that I should delete ?

I've been trying to install 19.008.20071 and 19.008.20074. My current version is 18.011.20063. Installer returns error 1606. MSP is distributed by SCCM.

[Mohd Amish]

Please try the cleaner at: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then retry installation.

[pawelk75571721]

I have tried. It didn't work. Based upon older package (18.011.20063) I created never one in order to deploy product during Windows installation (MDT based installation). It doesn't work either. We use Adobe Reader DC. I have more than 7500 active clients and I need to find a way how to upgrade then with the latest MSP (20074). Is this kind of upgrade supported ? (18.011.20063 to 19.008.20074) ?

[Mohd Amish]

Yes. This update is supported via applying 19.008.20074 patch over the previous installed product version: 18.011.20063.

I am not sure what is going wrong with your update process and why cleaner is not able to resolve it.

If possible, please share the msi log to help us isolate the issue.

[pawelk75571721]

Error 1606.Could not access network location This is the default property for default.mst file.
MSI (c) (DC:7C) [15:25:03:185]: Product: Adobe Acrobat Reader DC -- Error 1606.Could not access network location This is the default property for default.mst file.

MSI (c) (DC:7C) [15:25:03:185]: Note: 1: 1606 2: This is the default property for default.mst file
MSI (c) (DC:30) [15:25:03:185]: Transforming table Binary.

[pawelk75571721]

MSI (c) (DC:30) [15:25:03:185]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (c) (DC:30) [15:25:03:185]: Transforming table Binary.

Error 1606.Could not access network location This is the default property for default.mst file.
MSI (c) (DC:7C) [15:25:04:107]: Product: Adobe Acrobat Reader DC -- Error 1606.Could not access network location This is the default property for default.mst file.

Action ended 15:25:04: CostFinalize. Return value 3.
MSI (c) (DC:7C) [15:25:04:107]: Doing action: SetupCompleteError

[pawelk75571721]

=== Logging stopped: 10/9/2018  15:25:05 ===
MSI (c) (DC:7C) [15:25:05:337]: Product: Adobe Acrobat Reader DC - Update 'Adobe Acrobat Reader DC
(19.008.20071)' could not be installed. Error code 1603. Additional information is available in the log file C:\workspace\log.log.

MSI (c) (DC:7C) [15:25:05:337]: Windows Installer installed an update. Product Name: Adobe Acrobat Reader DC. Product Version: 19.008.20071. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Update Name: Adobe Acrobat Reader DC
(19.008.20071). Installation success or error status: 1603.

MSI (c) (DC:7C) [15:25:05:337]: Windows Installer reconfigured the product. Product Name: Adobe Acrobat Reader DC. Product Version: 19.008.20071. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 1603.

MSI (c) (DC:7C) [15:25:05:353]: Grabbed execution mutex.
MSI (c) (DC:7C) [15:25:05:353]: Cleaning up uninstalled install packages, if any exist
MSI (c) (DC:7C) [15:25:05:353]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/9/2018  15:25:05 ===

[Mohd Amish]

Thanks pawelk75571721. Seems like something related to MS office. Can you please try the steps listed at: https://support.microsoft.com/en-gb/help/886549/you-receive-an-error-1606-error-message-when-you-try... and retry installing?

[julienh93230941]

Hi,

We also have the same when trying to update Adobe Reader from 18.011.20063 to 19.008.20074. Error 1606, same than the others.

Have you guys find how to resolve the issue? Regarding Office version, we have Office 2016 and some Office 365 ProPlus, same behaviour for both Office version.

Thanks for helping.

[pawelk75571721]

I turned to global support of my company. Issue is not solved. Meanwhile Adobe released 20074. Problem still exists.

[deepthas280788]

If you have created a transform for adding any organization specific changes, please go through them and try by removing faulty changes mainly if any new registries are added.

You can also try by uninstallation the current application --> install only MSI(No transforms) --> Install the Patch

If the above works, the you can add the required changes in the new transform.

For Deployment, write a script to remove lower version completely and install the new package.

Hope this helps