une version plus récente est déjà installée

Guest
Nov 03, 2015 Nov 03, 2015

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I try to install reader DC on a laptop under Windows 7.

When executing the installer program (readerdc_fr_ha_install.exe)

the installation fails with the message "Une version plus récente est

déjà installée" (a more recent version is already installed).

1)I removed all mentions of Adobe reader in the register base, I

removed all Adobe directories in C:\Program Files, C:\program Files (x86),

C:\Common Files.

2) I ran the cleaner programs AdobeAcroCleaner_DC2015.exe and

AdbeArCleaner_v2.exe

3)I rebooted the computer.

The installation again fails with the same message.

What can I do ?

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General troubleshooting

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correct answers 1 Correct answer

Nov 03, 2015 Nov 03, 2015

Hi laurentt19269442,

Please run the cleaner tool again Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then try to download & install it using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know how it goes.

Regards,
Aadesh

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Nov 03, 2015 Nov 03, 2015

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Hi laurentt19269442,

Please run the cleaner tool again Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then try to download & install it using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know how it goes.

Regards,
Aadesh

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Guest
Nov 03, 2015 Nov 03, 2015

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Hi Aadesh,

Thank you for your help.

I did it and the installation went much further. But it failed with the message:

A program .... could not be run... C:\...\RdrServicesUpdater.exe

I checked that the directory Adobe created in C:\Program Files (x86)

has no owner, so that its access is denied, even for an administrator

until he takes the ownership. This is probably the reason why the

installation fails. If you guess why the ownership is undefined I'm interested.

However i succeed in installing in another disk (D: instead of C:) so I can

consider the problem is solved although not in a satisfactory way.

                                Laurent

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Nov 04, 2015 Nov 04, 2015

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Hi laurentt19269442,

I am glad that the issue is fixed.,

Regards,

Aadesh

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New Here ,
Feb 18, 2022 Feb 18, 2022

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good afternoon Aadesh, (and dear support)

 

I am facing the same issue and could not access the link for adobe cleaning. Could you please provide a way to clean Adobe from registry and install it again? (in fact i alredy ran the classical unistall procedure + manual deletion of entries for Adobe in harddrive).

 

many thanks for your help,

 

Corentin

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