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unexpected clsing of the app

New Here ,
Oct 23, 2022 Oct 23, 2022

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about 30 seconds after opening a pdf, the programme closes due to an unexpected reason,

what can I do to solve this problem?

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General troubleshooting , View PDF

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hi @Andreas26744044uc3x 

 

Sorry for the delay in addressing your question.

If you are still experiencing the same issue, then try a couple of suggestions given below:

1- If it is a file-specific issue, check with a different one. 

2- To check the update, Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

3- If its an issue with multiple files and you are running the latest version as well, then 

Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader (Win).

 

Thanks,

Akanchha 

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