Unlinking checkboxes in Acrobat Reader DC

New Here ,
Mar 30, 2021 Mar 30, 2021

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I'm filling out a form with several checkboxes with No, Yes, N/A options in dropdown list. When I check one of these options, all the other boxes change to the same. They appear to have been linked by the document author within this group of questions. How do I as the user work around this to select the various options independently?  When I hover the mouse over this group of questions, a resizable box appears which incorporates this group.

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Community Expert , Mar 30, 2021 Mar 30, 2021

The document author needs to solve this. These may be checkboxes with the same name or they may be radio buttons with the same export value. The creator has to rename the fields in Acrobat Pro.

 

As a "workaround", can you use the Comments feature? It may be locked down.

 

~ Jane

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Community Expert ,
Mar 30, 2021 Mar 30, 2021

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The document author needs to solve this. These may be checkboxes with the same name or they may be radio buttons with the same export value. The creator has to rename the fields in Acrobat Pro.

 

As a "workaround", can you use the Comments feature? It may be locked down.

 

~ Jane

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Thanks for your help, Jane. I wasn't sure what the Comments feature was, so
got in touch with the business that required the form to be completed and
pointed out the issue. I was told it was a new form, so probably hadn't had
much client exposure yet, hence no-one had spotted the linked checkboxes.
In the end I printed the form, made the necessary change using Tippex,
scanned it and returned it by email. Back to the Dark Ages!

Vicki

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Community Expert ,
Mar 31, 2021 Mar 31, 2021

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Thanks for sharing, @Vicki5C15 , and I'm sorry you had to find a painful workaround for a form that they didn't field test.

~ Jane

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