Unresolved Refund Request: 15 Days with No Confirmation

[Hana34428818p76a]

I've been requesting a refund for the past 15 days, and I haven't received any response or confirmation email yet, Can you help?

command: AE02147600056CDZ

[Amal.]

Hi @Hana34428818p76a 

Hope you are doing well and thanks for reaching out.

This is something better handled by our billing team. Please go through the help page https://helpx.adobe.com/contact.html for more information.

~Amal

[Hana34428818p76a]

Dear Mme, 

I can't find the answer to my request on the link

It's not that magic, I'm simply asking for a refund, and it took more than a month, without any resolving!! 

Why does a seemingly simple request become so intricately difficult to resolve??

[Amal.]

Hi there

I have shared more details with you in private message, please check.

~Amal