Unusual Error Messages

Report · Jun 10, 2020

Hi Guys

I have been using Acrobat Reader without problems. I am now getting error message shown below. I have uninstalled and reinstalled with no difference. The first message is when I try and run it directly, the other is when I click on a file to open it. I use Acrobat reader continuosly and within my printer scanner and other programs. I am concerned about using the cleaner tool. Any help would really be appreciated. Thank you

Report · Jun 24, 2020

Hi Flybynight,

Sorry for the delay in response.

As the application is not loading, please try once to remove the application using the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and reboot the machine.

Try installing the application from this link https://get.adobe.com/reader/enterprise/

Check if that makes any difference.

If you still receive the error message when trying to load the application, would you mind sharing some details to further investigate this issue?

- What is the application and OS version installed on the machine?

- Are you using any security software/ antivirus on the machine?

- Share the logs collected via the Acrobat and Reader Process Monitor tool (https://labs.adobe.com/downloads/acrobatmonitor.html)

- Share the installer logs. You can find installer logs from the following location on Windows: \Program Files (x86)\Common Files\Adobe\Installers

Please feel free to post here if you have any questions or need any help.

We will be waiting for your response.

Regards,

Meenakshi