Updates no longer printing larger docs without manually resetting

New Here ,
Feb 10, 2021 Feb 10, 2021

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The new version downloaded yesterday and will not print 11 x 17 pdf correctly. We use this with our main software to auto print docs and now that feature is useless. Is there a fix for this?

 

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Adobe Employee , Feb 15, 2021 Feb 15, 2021

Hi there,

 

Thank you for your patience so far.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know how it goes.

 

...

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Sorry for the incovenience caused. We are aware of this issue. 
You may follow the workaround suggested here: https://community.adobe.com/t5/acrobat-reader/quot-choose-paper-source-by-pdf-page-size-quot-not-wor... 

Let us know how it works for you.


~Tariq 

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi there,

 

Thank you for your patience so far.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

 

Let us know how it goes.

 

Thanks,

Meenakshi

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