Using "Find" causes Reader to go Not Respodning

New Here ,
Dec 22, 2021 Dec 22, 2021

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We have many users, all on the current version of Reader DC, that have an issue when trying to use the "Find" command.  Reader will freeze for a while and show not responding.  After a bit, it will come back and be responsive again.  I've tried disabling the options under "Security (enhanced)...namely, "Enable Protected Mode and Enable Enhanced Security.  Disabling these options has not helped.

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Crash or freeze

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

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Hi Jonathanp

 

Hope you are doing well and sorry to hear that. As described, when trying to use the "Find" command. Reader will freeze for a while and show not responding. After a bit, it will come back and be responsive again.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again.

 

Also make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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