Using Sticky Notes for Editing documents not working as it did

[jwboudreau]

I am an editor of documents for my company.  Normally I don't need to use notes, just a check mark to ensure a category or item has been entered correctly.  Up until today, I would use a check mark as part of the Sticky Notes and a box would come up on the margins and a check mark would be visible on the document.  Today, I applied a check mark, went to apply a second check mark and the first one disappeared.  The only way to make sure a check mark will stay on the document is to save the document after every Check Mark (Sticky Note) applied, which may happen hundreds of times in a document.  I am using Adobe Acrobat Pro on a subscription (updates regularly automatically).  Please help!!!

[jwboudreau]

I have realized that the latest update has disabled the creation of empty sticky notes.  Is there any way to enable this to allow it?

[AkanchhaS]

Hi @jwboudreau 

Thank you for highlighting this to us.

As mentioned in the initial post, that checkmark is deleting itself automatically. Have you experienced this issue with a specific document where you are adding a check mark or multiple?

Try these changes and see if that helps

1- Check with another file

2- Since the application has been updated to the latest Open Acrobat>help>repair installation

3- Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat 

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

Also, share these details with us.

1- Open Acrobat>help>About Acrobat Pro. Take a screenshot of the version and share.

2- OS version

Thanks,

Akanchha 

[Prashant.]

Hi @jwboudreau 

With the latest released rolled out in January , we have disabled the creation of Empty sticky notes.

However if your workflow still requires you to create such annots, you can enable it by creating a registry of DWORD (32-bit) value type by the name "bEmptyStickiesAllowed" inside location "Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\Trunk\AVGeneral" and set its value to 0. 

Thanks,

Prashant.

[JoonasXX]

Thanks, hopefully this can be toggled in the settings in future releases.

The new functionality is IMHO worse, e.g.:

-It's unintuitive (disappearing sticky notes is practically an oxymoron),

-It's not necessary. How often do people accidentally create empty sticky notes anyway? 

-It's more time consuming to have to recreate sticky notes that disappeared because you didn't do things in the order that Adobe thinks you should make notes.