Very slow opening of documents since update 1502320056 in Reader DC

[sto03022017]

Since the last update of Adobe Reader DC to version 1502320056, we have a lot of trouble opening document from several applications (e.g. print preview in SAP). It takes about 45-90 seconds to open a PDF document.

We reversed to an older version to verify and with it is fast as usual.

Hopefully you heard about this issue and the next update, with a fix for that, is not long time ahead.

We hope for a response from you.

[AshuMittal · Accepted solution]

Hi all,

We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.

If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

Please let me know if you still face any issues.

Thanks,

-ashu

[sto03022017]

Hey ashu,

Yes, that worked! Finally we can use Adobe Reader again properly.

Thank you.

[AshuMittal]

Great! Thanks for quick confirmation.

-ashu

[bradp89412321]

Ashu,

I'm not so lucky. This version update didn't help my issues. It still takes a minimum of 20 seconds for a document to print. It is so painful, I had to bring my computer home from work to make sure there wasn't an issue with my newly purchased computer. My work computer has Reader Xi and pdf's print normally, as they should. What do you suggest I do?

Brad

[AshuMittal]

Hi @bradp89412321

Sorry about the printing issues you are encountering with Acrobat or Reader DC.

In order to help resolve the print issues at your end, we need you to perform the following steps:

1. Make sure you are on the latest Acrobat or Reader update. Please visit Help > Check for Updates and apply the patch if available.
2. Uninstall and Reinstall the printer driver. Refer to the "Are you using the latest printer driver?" section here:Troubleshoot PDF printing in Acrobat and Reader

Please try printing again and if the issue still reproduces, please send us with the following information:

1. Snapshot of the Acrobat or Reader version installed on your machine. Go to Help > About Acrobat for the info dialog.
2. Snapshot of printers installed as shown in Devices and Printers section
3. Snapshot of printers listed in the Acrobat Print Dialog

Please send this information to asmittal@adobe.com and we'll reach out to you for debugging this further.

Looking forward to your cooperation.

Thanks,

-ashu