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1

ViewSDK did not load properly error message

New Here ,
Dec 14, 2023 Dec 14, 2023

I try to open the pdf files from Adobe here:

https://www.adobe.com/investor-relations/financial-documents.html#

 

But on every file it opens a blank page with the error message saying "ViewSDK did not load properly". I tried different browsers, but get the same error on all of them. I don't get this error on other sites and pdf files I try to open. And it doesn't work to download the file and then open it, it doesn't download the file, just a shortcut. Is there a setting or something I can change to open or download the pdf files?

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PDF and browsers
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New Here ,
Dec 19, 2024 Dec 19, 2024

@Daniel3425782802hv  I'm getting same message. How did you resolve yours?

Is this something related to proxy redirection?

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Adobe Employee ,
Dec 24, 2024 Dec 24, 2024

Hi Daniel3425782802hv,

 

Thank you for reaching out.

 

Could you please share the screen recording of the steps you do to open the PDF? Also, share the PDF you are trying to open.

Did you check if you get the same error message for all PDFs you try to open?

 

Thanks,

Meenakshi

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New Here ,
Jan 08, 2025 Jan 08, 2025
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Hi, I attach a screen recording on what happens when I try to open the PDFs. I get this error on all PDFs on this site:

 

SEC filings and fiscal documents | Adobe Investor Relations

 

I don't get the error when I try to open PDFs from other sites.

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