Want to stop Reader from the full screen view of PDFs

Report · Dec 12, 2016

I'm running Win10 on Lenovo...
How can I get Reader to STOP commandeering my entire screen with that black background and let me view the PDF as I would a Word doc or Excel spreadsheet?
This is driving me nuts...
THANKS!

Report · Dec 12, 2016

Hi Gia.xara,

Are you referring to the Adobe Reader screen size or when you open the PDF file inside the Reader?

If you are referring to the file size, then please check the whether its zoomed in or not (it should be at 100%), and if you are referring to the application size during launch is that can be adjust from the middle icon at upper right corner and after that can resize the application screen manually.

If that doesn't help the you please explain a bit more the workflow that you follow.

Regards,

Akanchha

Report · Dec 12, 2016

Hi, Akanchha,

I'll describe this as best I can, and please see image below.

This is a PDF of a Word doc I just created

I click on the pdf to open it in Reader.
The entire screen is covered in a red background with an icon that resembles an open book with pages being turned in the middle.
The image of the PDF file contents is in the middle of the screen surrounded by a black background.
When I hover at the top, there is a "quit" X in the upper right corner - no other resizing options, and certainly no "middle" choice.
I cannot "pull" the image down such that it becomes a free-standing "document" that can be moved around the desktop, as would any MS Office file.
The icon from the first, red screen is now minimized in the upper left hand corner and enables:

1. Split Right

2. Split Left

3. Maximize

4. Close

There is no way to access another open doc and place it side by side with the open PDF that I can see.

PLEASE tell me there is some setting to fix this. I had to open a PDF earlier in Word just to get a document that could sit side-by-side a spreadsheet so I could copy content from one to the other.

THANKS!

Gia

Report · Dec 12, 2016

Can you try pressing Esc key on the key board and please share the same document with us that you are try to open on the email address that i have shared with you via private message.

Report · Dec 12, 2016

I'm not sure you understand the issue here.

Please look again at the image I sent in my last message. I used the "split" command on the upper left icon pull down, but this does NOT move the PDF to one side, the PDF image is now just on the right, and the blue area on the left is DEAD; there is no way to right click on it, or middle-ize it so that another document can be viewed on the desktop at the same time. THE ENTIRE SCREEN IS COMANDEERED BY READER. There are no other command choices.

ANY PDF document gets the same on-screen result; sending you the document isn't going to solve this!

This is a function of READER and the UI ! ! !

I took a video of what this looks like but the file is too big to email to you.

SERIOUSLY, you MUST replicate this and send the solution..

Thanks for your help.

Report · Dec 14, 2016

Hi Gia.Xara,

Sorry for the inconvenience caused to you.

We are not able to reproduce the issue at our end.

As you have mentioned you recorded the video of the problem, you may share the file using Adobe Send or GoogleDrive or Dropbox.

Also, you mentioned this is happening with all the files, you may share any file of yours that you can share and you sure exhibits the behavior via any above-mentioned cloud storages.

Let us know the current version of Reader installed on your machine, also let us know the screen resolution that your machine supports? And what is the current screen resolution set?

-Tariq Dar.

Report · Dec 21, 2016

Hello, Tariq,

I specifically explained to you that I was running Win 10 and asked if you were also. I wondered if the view was a function of MS and not Adobe.

After much research of my own, I found that Windows 8 and 10 have MICROSOFT READER installed as the default, and that's what I was seeing. As I had never seen this before, I was unable to discern that this was NOT Adobe Reader I was viewing.

You must realize that your other suggestions were ineffective (you asked me to send you the PDF that wouldn't view property, to check my screen resolution, etc.) and borderline insulting. I explained to you that it was ALL PDF files I opened, and not file-specific, and this is something even the most junior of support agents should know!!!

I would HIGHLY SUGGEST that you and ALL YOUR COLLEAGUES in Adobe Support educate yourselves as to current situations relative to Microsoft in order to be able to answer such a simple question.

I will post this also at so - hopefully - everyone experiencing this might see it and understand how to fix it.

Regards,

Gia

Report · Jan 17, 2017

Hi Gia,

I totally understand your concern.

I didn't know you couldn't find whether you were using Acrobat Reader or Microsoft PDF Reader. So keeping your responses in mind we set our focus towards Adobe Reader.

I am happy you resolved your issue.

-Tariq Dar.