website asking for Adobe 7

[gregvx]

Hi all,

I have DC reader installed on my PC, but when I try and view a statement on a particular website, it says I must install Adobe 7, should Dc reader not be able to read these pdfs'?

Thanks

[John T Smith · Accepted solution]

Yes it SHOULD, but contact the website owner to find out how they are creating the PDF to find out if they are using some setting that "mandates" a specific version of Acrobat

[gregvx]

Thanks for the suggestion.  I tried using explorer instead of chrome and it worked fine.  It is a chrome issue.

[AnandSri]

Hello Gregvx,

Glad it's working now and you are back on track. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[erpguy8c]

gregvx  wrote

Thanks for the suggestion.  I tried using explorer instead of chrome and it worked fine.  It is a chrome issue.

what version of Google Chrome are you using?  try updating to the latest version of Chrome.

[Test Screen Name]

Chrome updates itself, no updating needed. Some PDF files can’t be viewed in Chrome, you must download the files then open in Reader.

[~graffiti]

To clarify a bit (sorry if it's already been mentioned). Chrome does not use the Adobe Reader plug-in. Many browsers don't. They have their own viewers that do a bad job at opening many different types of pdf files (mostly fillable forms). To get around this, always use a browser that has the Adobe pdf plug-in enabled or alternately, you can right-click the link to the pdf, save it to your computer then open it within Adobe Reader itself.