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Weird screen when opening pdf

JASON24627642asyl
New Here ,
May 27, 2022 May 27, 2022

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I have a client who when opening pdfs gets this popup

any ideas stanjpg.jpg

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General troubleshooting

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Harsh Vardhan Pareek Adobe Employee
Adobe Employee ,
May 27, 2022 May 27, 2022

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Hi @JASON24627642asyl 

 

The PDF is not opened in the Acrobat application, it is currently opened in MS edge. Try to open it with Acrobat Reader DC and check if it's doing the same.

Reader DC installer link: https://get.adobe.com/reader/otherversions

 

Thanks,

Harsh

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