When I go to save, to save as option comes up blank?

New Here ,
Jan 12, 2022 Jan 12, 2022

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi Marla

 

Hope you are doing well and sorry for the trouble.

 

This issue has been fixed with the new version 21.11.20039 now available. Please update the application from the help menu > check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Hi,

 

Sorry to hear about the issue you are facing with Acrobat. Can you please share the version and platform details where you are facing this blank dialog? You can find version number from Help->About.

Also, please try terminating any running AcroCEF/RdrCEF processes from task manager, if they are present when Acrobat is closed. Then try relaunching Acrobat and check if problem is fixed.

 

thanks,

-amboo

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