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When I open PDF attachments, it looks like hieroglyphics

New Here ,
Mar 22, 2017 Mar 22, 2017

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I am using Acrobat Reader DC when I receive emails that have a pdf attachment when I open the attachement you can not read the pdf it looks like heirogliphics has all kinds of symbols numbers puncuation marks smiley faces etc...?

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

[Also edited the title for brevity - moderator]

[Edited title mispellings
was "when I open pdf attachements, it looks like heirogliphics"
- another moderator]

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Community Expert ,
Mar 22, 2017 Mar 22, 2017

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HOW are you opening the PDF attachments? In what email application?

Try saving the PDFs to your desktop and then opening them by double-clicking on the PDFs on your desktop.

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New Here ,
Mar 22, 2017 Mar 22, 2017

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I am using Microsoft Outlook and I have tried saving to desktop it doesn’t make any difference.

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Community Expert ,
Mar 22, 2017 Mar 22, 2017

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When you double-click the PDF on your desktop does it open in Acrobat Reader or Microsoft Word? It's a common issue with PDF attachments from Outlook that they try to open in Word, which, of course, shows the code rather than the content of the PDF.

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New Here ,
Mar 23, 2017 Mar 23, 2017

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So yes I have saved to desktop and opened with Adobe and it still opens the same way, I don't believe it is opening in code doesn't look like code not that I'm an expert but ya...also the title of the page is still readable but what it looks like is its a form and all the information that has been inputted is coming out unreadable but you can still read the form titles?  Hope that makes sense..

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Community Expert ,
Mar 23, 2017 Mar 23, 2017

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Can you post a screenshot of it?

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New Here ,
Mar 23, 2017 Mar 23, 2017

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LEGEND ,
Mar 24, 2017 Mar 24, 2017

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My guess is that the garbled contents uses a font that wasn't embedded properly and is not in your system

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Community Expert ,
Mar 24, 2017 Mar 24, 2017

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That's definitely a possibility. Press CTRL+D (CMD+D on Mac) and check the fonts tab. Does it list any fonts you don't also find in your system's Fonts folder?

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New Here ,
Jul 06, 2023 Jul 06, 2023

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i have the same problem, did you fix it? if so how did you do it?

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