When I print to legal paper toner leaves smudges

New Here ,
Nov 28, 2021 Nov 28, 2021

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I have a Brothers HL-L6200DWT printer and Brothers says its an Adobe problem.  When I print a large file of letter and legal size pages I get ink smudges on my legal pages but not my letter.  Need help. 

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General troubleshooting

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Dec 01, 2021 Dec 01, 2021

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Hi @Sandy21977131yv10 ,

 

Thanks for reporting the issue here.

Before sending the file for printing; inside the Print Dialog, there is a checkbox for "Choose paper source by PDF Page size". Please check that before printing; its unchecked by default.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.... 

Do let us know, if the issue still persists.

 

Regards,

Ria

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New Here ,
Dec 11, 2021 Dec 11, 2021

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I tried what you suggested, but I am still getting smudges on my legal pages from the lower tray of my brothers' printer.

Sandy Omer
Mobile Notary
602-471-5356

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