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When using "Send file" the body text of the email is not delivered

New Here ,
Feb 14, 2018 Feb 14, 2018

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Hi all, I am having a strange issue when sending files by email from Adobe Reader DC. I click the send file button, an Outlook window opens with my file attached but if I add text to the body of the email and send I find that in my outbox and at the recipients end the body of the email is blank (the attachment is correctly delivered though).

Am I doing something wrong?

Thanks

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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We've been experiencing the same thing.

All body content is stripped out when the email is sent. Attachment remains.

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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We turned off outlook cached mode and it seems to solve the issue, but slows outlooks performance for us.

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New Here ,
Feb 19, 2018 Feb 19, 2018

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We are having the same issue, however the above with turning off cache mode isn't feasible for Office 365 to function correctly (it does fix the issue). has their been any feed back or updates from Adobe directly with getting this resolved?

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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Hi All,

Thank you for reporting the issue.

Could you please provide more information on this as asked below:

- Share the exact version of the application you are using to send a file as an attachment. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC to check the version number.

-What is the OS version installed on the system?

-Is it an issue with some particular PDFs or with all?

- Can you send us an email with the attachments? I will be sharing the email address in the private message. Please check your inbox.

- Please share the steps used to replicate the issue.

We will be waiting for your response.

Regards,

Meenakshi

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Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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Hiya.


Seems to be all PDF. When the 'Send File' option is selected, an Outlook email is created with the attached PDF. Sends fine, but when the mail is received, all body text is missing. Tried this with HTML and Plain Text options.

Acrobat Reader DC Version: 18.11.20036.265267

OS Name: Microsoft Windows 7 64Bit

OS Version: 6.1.7601

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New Here ,
Feb 20, 2018 Feb 20, 2018

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Hi Meenakshi,

This is for all PDF documents:

Adobe Acrobat Reader DC Version: 2018.011.20036

OS Version: Microsoft Windows 7 Professional  x64

6.1.7601 Service Pack 1

Microsoft Office 365 Business - App Version: 16.0.9001.2144

- Steps to replicate is When using the built in Send File function from Adobe acrobat reader DC, it will send the email fine with the attached PDF document, however the text within the body of the email is missing, and as above tried with HTML/Plain/Rich Text and same issues.

The only way to resolve this whilst trying to use the built in function, is to turn off Outlook Cache mode for that particular mailbox. Online mode works fine, however this isn't a fix as cache mode is essentially required for Office 365. 

Creating a new email within MS Outlook and attaching a PDF document with not using Adobe acrobat works fine.

I have also confirmed that Adobe acrobat reader DC is seeing that Outlook is default Application.

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Explorer ,
Feb 20, 2018 Feb 20, 2018

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This must be happening to everyone. But this feature is essential for workflow can you please fix it without the dodgy workaround with disabling the cache feature in MS office would be a very convoluted approach.

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Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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Most people did not like the performance hit from disabling outlook cache. We found that hitting the save button in outlook before the  email is sent helps as a better work around.

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Explorer ,
Feb 20, 2018 Feb 20, 2018

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I agree manonii. Thank you for the tip it works a charm.

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Community Beginner ,
Feb 22, 2018 Feb 22, 2018

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Thanks for the work around, manonii. This worked for us too.

Would be good to get an update from Adobe ( meenakshin83966505 ) regarding a permanent fix?

Thanks

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New Here ,
Feb 25, 2018 Feb 25, 2018

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Likewise, I am still awaiting for an official response to this. as the work around's aren't a long term fix here.

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Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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I'm also waiting for a response. Seems as if this is a brand new issue/bug. Attach to email option is not working | Acrobat DC, Acrobat Reader DC  I ran into this but that is still only a temporary fix. I don't have the option to disable cached mode running Office 365 on my cloud server. Outlook performance would run into hell....

Any Adobe forum moderators/admins that can get on board here?

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Explorer ,
Feb 27, 2018 Feb 27, 2018

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Hello, can we fix this as a priority, don't forget most of us on here are paid customers. The average person is not going to remember to do the workarounds as we're too busy to remember. I keep writing messages with my PDF files attached to realise they didn't get it! Makes me look rude.

Roll out an update via the  CC app asap!

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Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

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Hi All, 

Sorry for the delay in response.

We have released an update on 23 February for Adobe Acrobat and Reader with the fix for the issues. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please check and share your feedback.

Let us know if the issue still persists.

Regards,

Meenakshi

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Community Beginner ,
Feb 28, 2018 Feb 28, 2018

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Hi.

Run the 'Check for Updates' option. No Updates found.

Run the patch manually from Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20... restarted ARDC - Problem still exists

Not sure if this is the same for everyone.

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Community Beginner ,
Feb 28, 2018 Feb 28, 2018

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Could you please confirm the version number for the update?

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Explorer ,
Feb 28, 2018 Feb 28, 2018

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Capture.JPG

We are using the latest CC version and there are no new updates as you can see. What do we do now please?

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Community Beginner ,
Mar 05, 2018 Mar 05, 2018

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BUMP ....

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Explorer ,
Mar 05, 2018 Mar 05, 2018

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BUMP

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Community Beginner ,
Mar 09, 2018 Mar 09, 2018

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The update didn't resolve the issue.  It seems to mostly affect my Office 2016 Pro users.

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Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

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Hi All,

We did try to replicate the issue on our end. It worked without any issue.

As you are still experiencing the issue after the recent update, could you please provide more information so we can look into the main cause of the issue:

-Exact number version of both the application Adobe Acrobat and Outlook?

-OS version on the machine?

-Is it an issue with the systems at work or on a personal machine?

-Did you make any changes after which you start experiencing the issue?

- What exactly happens when you try to send the document as an attachment?

- Do you experience the same issue if you use an alternate email account while sending a document from the application?

Please help us with the information asked above.

Regards,

Meenakshi

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Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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For me this seems to be happening on only some workstations. Not sure why only some. They all have the same following :

Relevant specs:

OS: Windows 7 PRO

Adobe Reader DC Version: 2018.011.20038

Outlook version: 1802 (Build 9029.2167)

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New Here ,
Oct 23, 2023 Oct 23, 2023

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We're now 5.5 years further, and since September this year the same problem exists on my laptop.

I have the newest updates of Adobe and Win 10, everything is up to date, and until September 9 it worked fine. Then on September 16 the body of the mail arrived empty at my teammembers inboxes.

I only noticed this today, as sending the mail seems to be going fine.

The latest I could find on this issue was using the save button in outlook before sending the mail, but where do I find that button? And why do we have to make do with a work-around like that?

Please help.

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Just press Ctrl-S.

 

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