Why Adobe Reader DC asks to save the PDF file every time when click the signature fields to sign

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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Hi, when I open a pdf form developed in Adobe Acrobe Pro/DC with signature fields in Edge/Chrome which is using Adobe Reader DC on Windows 10 business, click any of the signature field, it asks to save the file after signed. But on IE which is using Adobe Reader DC as well, there is no such saving step after signed.

 

Please let us know what is the difference in such Reader DC on the different browsers or has a way to disable the saving step.

 

Thanks,

Michael

TOPICS
PDF and browsers , PDF forms , Security digital signatures and esignatures , View PDF , Windows

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi Michael,

 

Thank you for reaching out.

 

As you have mentioned above, the Reader DC asks to save the form after adding signature on Chrome/ Edge. However, there is no such option on the IE browser.

Could you please confirm if you are filling the form on the desktop application or the online platform?

It would be helpful if you can share a video of both the workflows for a better understanding.

Share the Adobe application and OS version you are using on the machine.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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Hi, thanks for the reply. How do I share the video.

 

thanks,

Michael

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Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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hi, I can share a private zoom video for you. please let me know your contact.

 

Thanks,

Michael

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi Michael,

 

You may upload the video on Document Cloud and share a link to the video with us.

If you wish to share it privately, we have shared an email address with you on the private message. Please check.

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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LATEST

Hi, the issue is still there after reinstall the latest version 15.1.3.6 of Adobe Acrobat extention on Edge/Chrome.

 

Thanks,

Michael

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