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Why no multiple page printing?

Explorer ,
Sep 27, 2023 Sep 27, 2023

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Today I selected 26 pdf files for printing.  They would not print until I selected only one at a time.  Why were they not queued?

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hi @Beemer2 

 

I hope this message finds you well. We understand that you're experiencing some issues with Adobe Acrobat Reader, and we're here to assist you in resolving them. We kindly request that you provide us with some additional information and perform a few troubleshooting steps to better assist you. Please follow the instructions below:

  1. Issue Details:

    • Describe if you've been experiencing this issue recently after an update or if it was occurring earlier as well.
  2. Acrobat DC Version Check:

    • To check your Adobe Acrobat DC version, please go to Help > About Acrobat. Ensure that you have the recent version (23.06.20320) installed.
    • If not, go to Help > Check for updates and follow any prompts. After updating, reboot your computer and check if the issue persists.
  3. Printer Updates:

    • Check for any missing or pending updates for your printer driver and firmware. Update them if necessary.
  4. Repair Installation (Windows Only):

    • If you're using Windows, try repairing the Acrobat installation. You can do this from the Help menu.
  5. Reset Acrobat Preferences:

    • Follow the steps outlined in this guide to reset Acrobat preferences to default settings.
  6. Test User Profile:

    • Create a new test user profile on Windows with full admin rights or enable the root account on macOS. Test the application in this new user environment to see if the issue persists.
  7. Additional Resources:

    • Please consult the Adobe Help page here for additional troubleshooting steps.

 

If you have any further questions or encounter any difficulties during this process, please don't hesitate to reach out.

 

~Amal

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