Why Password for Reader

Explorer ,
Jul 01, 2022 Jul 01, 2022

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Whenver I open a pdf file in Acrobat Reader (Mac) I have to enter my Adobe account password. Acrobat Reader is a free app, so why do I need to enter the password. This is a pain and will drive me to setting Preview as my default app for viewing pdf documents.

I’d rather have a bottle in front of me than a frontal lobotomy.
…Tom Waits
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General troubleshooting , Mac , View PDF

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hi Tom

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://community.adobe.com/t5/acrobat-discussions/acrobat-keeps-asking-to-sign-in/td-p/11525698 and see if that works for you.

 

Also make sure you have the recent version 22.1.20142 installed. Go to help > Check for updates and reboot the computer once and check if that works for you.

 

Regards

Amal

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Explorer ,
Jul 09, 2022 Jul 09, 2022

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I read the help page you referenced and nothing there made any difference. Also when I looked in my keychain there were five entries for "Adobe.APS"

I’d rather have a bottle in front of me than a frontal lobotomy.
…Tom Waits

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LEGEND ,
Jul 09, 2022 Jul 09, 2022

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It's designed to ask, so they can sell you things - that's the reason it's free. However, you don't need to enter it every time - just once, and don't sign out. If this isn't happening, that might be a fixable problem - in fact, that's what the link was about, not the fact that it asks (because it's designed to). 

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