Wy take it longer to to load a pdf file after having upgraded to your latest version of Adobe Reader

New Here ,
Aug 18, 2021 Aug 18, 2021

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Wy take it longer to to load a pdf file after having upgraded to your latest version of Adobe Reader. It takes about 15 sec now. Before it took just 1-2 seconds.

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General troubleshooting

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi Rolf

 

Hope you are doing well and sorry to hear that. As mentioned after updating the application to the latest version it takes more time to load the PDF file than before.

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20058 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) go to Help > Repair Installation and see if that makes any difference.

 

Is this a behavior with a particular PDF file or with all the PDFs you try to open? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and try again.

 

You may also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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