Здравствуйте, проблема с оплатой

[Дарина28052083hmia]

Я брала пробный период (7 дней). Через несколько дней я отменила покупку. В покупках App Store её не было. Но сегодня у меня списали плату за премиум версию. Написано, что перед окончанием про кого периоду должно  сообщений на почту прийти, но у меня была отменена покупка и  ничего не приходило на пошту

[jane-e]

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@Дарина28052083hmia wrote:

I took a trial period (7 days). A few days later, I canceled the purchase. It wasn't in App Store purchases. But today I was charged for the premium version. It is written that before the end of the period about whom messages should  come to the mail, but I had a canceled purchase and  nothing came to the post

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Purchases made from the App Store are to Apple, not Adobe, and you need to talk to Apple about billing. 

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancellation-fee-and-ref...

"Cancellation fee and refunds

"A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to Refunds from Apple for App Store or iTunes Store."

Apple support for iOS:

https://support.apple.com/en-us/HT204084

Your question is not about Adobe Acrobat Reader (beta) where you posted. It's about purchasing Premium, so I'll move your post to Adobe Acrobat Reader for you. Your tag of "iOS" will get lost when I move your post.

Jane

[S. S · Accepted solution]

Hi @Дарина28052083hmia,

I am sorry for your experience with Acrobat Reader Mobile. 

I checked your account registered with the community and saw that your subscription is still active.

The reason for being charged on the very day could be due to the utilization of the trial previously.

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

I hope this helps.

Thanks,

Souvik.