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Пропали файлы

New Here ,
Nov 13, 2021 Nov 13, 2021

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Сегодня обнаружил массовую пропажу файлов PDF с мобильного устройства. Считаю виновником Acrobat, т.к. из его списка последних файлов эти файлы так же пропали. И именно с этими файлами я работал последнее время

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Android , Crash or freeze

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Adobe Employee ,
Nov 13, 2021 Nov 13, 2021

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Hi,

 

Sorry to hear about what has happened.

To figure out where exactly all files have gone, please check a couple of things:

1- If your files were saved on Document Cloud web, then make sure that you have Signed In into the application using same email used before.

Click on the profile icon>Sign In 

2- Recent files gets deleted if the application was uninstalled and then reinstalled or changed device.

3- Try location your file on Document Cloud web by logging here: https://documentcloud.adobe.com/link/home/ 

 

Hope this helps!

 

Thanks,

Akanchha 

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