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アクロバットサブスクリプション

New Here ,
Oct 25, 2022 Oct 25, 2022

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課金してるのにフリーユーザーになってて使えない。新たにサブスクライブしようとすると既に金は払ってるって出てきます。意味わからないです。

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hello @魁瑠26794404wots

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Kindly login with the email ID you used while purchasing the subscription.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot or video of the workflow you're doing.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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