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解約について

New Here ,
Oct 26, 2022 Oct 26, 2022

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体験中に解約手続きしようとしたけど、エラーが出て出来なかった。

それで今も解約出来ない。

どういう事でしょうか?お金かからずに解約したかったから体験中にやったのに出来ないです。

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hello @光太郎26814718rihp 

 

I hope you're doing great, and sorry for the issue you have experienced.

 

As per my understanding, you need to cancel your subscription.

Please refer to this article for the same: -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, Could you please help us with a screenshot of the error message you're getting while canceling the subscription?

I hope this helps.

 

Regards,

Krutikka

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