모바일에서는 안열리는 현상( not on mobile devices such as smartphones and tablets)

[태영29342512szbp]

Hello, Administrator. Some of my PDF files open well on PC, but not on mobile devices such as smartphones and tablets. Do you know how I can solve this problem and what solutions are available? Thank you in advance for your response

안녕하세요 관리자님 일부 pdf파일이 pc에서는 잘 열리는데 모바일에서는 잘 안 열리는 현상이 발생합니다(핸드폰, 태블릿pc 포함) 관련하여 어떻게 문제를 해결 할 수 있을지 알 수 있을까요? 조치할 수 있는 방법은 뭘까요? 답변부탁드려요

[Bernd Alheit]

What happens when you open the files?

[태영29342512szbp]

it says damaged file .but i can still open in my pc:(

anyway, after compressing the file, the size has decreased, so it can be opened on mobile. it reduced from 1GB to 2MB

[S. S]

Hi @태영29342512szbp,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

We are already aware of the issue and have logged a bug. 

While I understand how frustrating this can be, I request your kind understanding and patience while our team works to get this fixed in the upcoming update.

-Souvik

[태영29342512szbp]

Wow..!! thank you!

I was worried that the reason was my mobile or something else.. so even I considered to change my phone ..:<

Anyways, now I understand why this issue happens, I'll wait your upcoming updates with expectation! thx a lot!

[S. S]

@태영29342512szbp Thank you so much for your understanding and patience.

-Souvik