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잘못 결제했는데 환불가능한가요

New Here ,
Jun 20, 2024 Jun 20, 2024

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급하게 써야할 일이 있어서 1주일 체험판 쓰고 결정하려 했는데 , 그냥 13500원 돈 나가고 1주일 체험판도 아니었습니다. 구독취소를 해놓기는 했습니다. 환불해주세요. 쓸일도 이제 더이상 없습니다.

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hello @현서38172352elj1,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hello @현서38172352elj1,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

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