환불요청

[nice_Wish3742]

구매를 시도하지 않은 제품이 구매되어 환불하였지만 구독취소와 결제취소만 되고 돈은 다시 받지 못했습니다 14일 이상이 지난것도 아닌데 왜 환불 받지 못하는지 모르겠습니다 문의 창구 또는 받을 수 있는 방법을 알려 주시면 좋겠습니다

[S. S]

Hi @nice_Wish3742,

Hope you are doing well. Thanks for writing in!

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3Y9Q5Mf)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3Y9Q5Mf)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Regards,
Souvik.