• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

환불 요청

New Here ,
Oct 03, 2024 Oct 03, 2024

Copy link to clipboard

Copied

무료체험판 사용 이후 실수로 구독 해지를 안하여 93000원이 결제 되었는데 환불받을 수 있을까요?

TOPICS
Cancel subscription , iOS

Views

60

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 03, 2024 Oct 03, 2024

Copy link to clipboard

Copied

Despues de  usar la prueba gratis,  por omision no cancelé la suscripción y me han seguido descontando de mi tarjeta la cantidad de $299.00 pesos será posible que me reembolsen los descuentos que a la fecha me han venido realizando y posteriormente cancelar mi suscripción.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 04, 2024 Oct 04, 2024

Copy link to clipboard

Copied

LATEST

Hi @monica_2710

 

I hope this message finds you well. Thank you for reaching out regarding your Adobe account.

Upon reviewing the Adobe account associated with the Adobe ID you provided in this community, I noticed that there are no active paid subscriptions linked to it.

If you believe you have a subscription under a different email address, please send that email address via private message. This will allow us to investigate further and assist you more effectively.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 04, 2024 Oct 04, 2024

Copy link to clipboard

Copied

Hi @talented_Coconut5959 

 

Hope you are doing well and thanks for reaching out. 

 

I hope this message finds you well. Thank you for reaching out regarding your subscription.

Eligibility for a refund depends on several factors, including when you decide to cancel your subscription and the specific type of plan you purchased. To ensure you have the most accurate and comprehensive information, I recommend reviewing our detailed help article on the topic. You can find it here: Refund Eligibility Help Article.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines