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무료체험판 사용 이후 실수로 구독 해지를 안하여 93000원이 결제 되었는데 환불받을 수 있을까요?
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Despues de usar la prueba gratis, por omision no cancelé la suscripción y me han seguido descontando de mi tarjeta la cantidad de $299.00 pesos será posible que me reembolsen los descuentos que a la fecha me han venido realizando y posteriormente cancelar mi suscripción.
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Hi @monica_2710
I hope this message finds you well. Thank you for reaching out regarding your Adobe account.
Upon reviewing the Adobe account associated with the Adobe ID you provided in this community, I noticed that there are no active paid subscriptions linked to it.
If you believe you have a subscription under a different email address, please send that email address via private message. This will allow us to investigate further and assist you more effectively.
~Amal
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Hope you are doing well and thanks for reaching out.
I hope this message finds you well. Thank you for reaching out regarding your subscription.
Eligibility for a refund depends on several factors, including when you decide to cancel your subscription and the specific type of plan you purchased. To ensure you have the most accurate and comprehensive information, I recommend reviewing our detailed help article on the topic. You can find it here: Refund Eligibility Help Article.
~Amal