A lot of figures in my ebooks disappear after update

[Tran Duc Anh]

After updating the lastest version of Adobe Reader on iOS, a lot of figures in my ebooks can't be displayed. However, while I tried to open some of them via the another apps, everything is normal. Please resolve this problem as soon as possible.

Some my iphone screen captures are attached below

 

[sprinklr-integration-user]

Hi @Tran Duc Anh

Thank you for bringing this to our attention.

We have forwarded the issue to our engineering team, who are actively working on a solution. Rest assured, this will be addressed in a future update. Although we don't have an exact timeline yet, we are committed to resolving it as quickly as possible.

We appreciate your patience and understanding in the meantime. 

~Amal

[Amal. · Accepted solution]

Hi there,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal