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Abonnement Premium modification de texte

New Here ,
Jun 10, 2023 Jun 10, 2023

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J'ai un abonnement Premium et je n'arrive pas à modifier le texte. Il me demande de gérer l'abonnement. Cependant lorsque je vérifie l'abonnement c'est dit que j'ai la modification de texte. 
Comment résoudre le problème c'est urgent :double_exclamation_mark: 

merci 

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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if you have a subscription via one of the mobile app stores, you'll probably need to contact the app store.

 

=======================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi @Btissam304147327dbc,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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