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Abonnement Premium modification de texte

New Here ,
Jun 10, 2023 Jun 10, 2023

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J'ai un abonnement Premium et je n'arrive pas à modifier le texte. Il me demande de gérer l'abonnement. Cependant lorsque je vérifie l'abonnement c'est dit que j'ai la modification de texte. 
Comment résoudre le problème c'est urgent :double_exclamation_mark: 

merci 

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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if you have a subscription via one of the mobile app stores, you'll probably need to contact the app store.

 

=======================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi @Btissam304147327dbc,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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