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if you have a subscription via one of the mobile app stores, you'll probably need to contact the app store.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<moved from using the community>
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I hope you are doing well. I am sorry for the trouble.
I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.
Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Let me know if this help.
Thanks,
Souvik.