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Abonnement

New Here ,
Oct 15, 2023 Oct 15, 2023

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Bonjour 

 

j'ai été prélevé de 35,99€ alors que j'avais annulé mon abonnement il y a bien longtemps . Comment me faire rembourser ? 

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Hello @Justine32930133t77x,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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