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About my subscribe bug

New Here ,
Oct 27, 2021 Oct 27, 2021

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In 26/10/2021 11:44pm GMT+8,I dowwnload this app,then I got free trial,but when I continued with the Free trial button,Its charged my money.Why???Then I got a Premium Yearly...I don't know why this bug can't fix it,and when I wants to refund my money,I unsubscribe the Premium Yearly Package,then I email to Adobe,and come to this website talk with the really human customer service,He said I didn't have subscribe the package and cannot refund my money!! And I tried to refund my money in Play Store,The Play store refund service emailed me after 2 days 28/10/2021,he said cannot refund my money because 2 days already...wow,I email you guys on 26/10/2021,Is You guys reply me after 2 days,not me refund after 2 days!!!!!How come they work like this ???!! Wtf????My money cannot refund me ?????

 

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Oct 28, 2021 Oct 28, 2021

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Hi @agua08915CC4 

 

Sorry for inconvinience you are facing. We can only guide you to the right channel to cancel your subscription and get refund. Make your you have followed all the steps mentioned below:

 

If you have accidentally subscribed to Adobe Acrobat Premium, don’t worry you can delete the subscription from the store you purchased it.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 Cancel subscription: iOS 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

Cancel Subscription: Android 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

    

Regards

Ria

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