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Access denied

New Here ,
Jan 27, 2019 Jan 27, 2019

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I signed in with my ID on my ipad, and it said:

longer have access to this service. Please contact Adobe Customer Support  ( http://www.adobe.com/support/contact/ ) if you believe this is an error.

But  I can sign in for other kinds of product of Adobe on PC or Ipad

Could u guys plz tell me how can I fix it?

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 30, 2019 Jan 30, 2019

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Hi Vincyc,

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Meenakshi

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Adobe Employee ,
Jan 30, 2019 Jan 30, 2019

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Hi Vincyc,

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Mar 08, 2024 Mar 08, 2024

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I have tryed to login with my mobile on adobe contributor and it says sorry your access has been denied whyy?

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi @AZMOR,

 

Hope you are doing well. Sorry for your experience with signing in.

 

Would you mind sharing a screenshot of the error you see?

This looks like an intermittent issue with the network servers.

 

Please try again and let us know if everything works fine now.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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