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Accident

New Here ,
Feb 23, 2023 Feb 23, 2023

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I was planning to use the 7 day trial available and somehow got premium by accident. This would be a serious waste of money if I cannot reverse this or get my money back. How do I reverse my purchase or at least get my money back?

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @xiaobing28565727lc37,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

To help you understand, the 7-day free trial is a Premium subscription. If you are not willing to switch to a full premium subscription for the entire year, you are free to cancel within the first 7 days of the trial and any money if deducted, would be returned to the source.

 

You may refer to the link for more: Want to cancel your subscription? 

 

Hope this clarifies your doubt.

 

-Souvik.

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @xiaobing28565727lc37,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

To help you understand, the 7-day free trial is a Premium subscription. If you are not willing to switch to a full premium subscription for the entire year, you are free to cancel within the first 7 days of the trial and any money if deducted, would be returned to the source.

 

You may refer to the link for more: Want to cancel your subscription? 

 

Hope this clarifies your doubt.

 

-Souvik.

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