Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Accident

New Here ,
Feb 23, 2023 Feb 23, 2023

I was planning to use the 7 day trial available and somehow got premium by accident. This would be a serious waste of money if I cannot reverse this or get my money back. How do I reverse my purchase or at least get my money back?

TOPICS
Cancel subscription
691
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 27, 2023 Feb 27, 2023
LATEST

Hi @xiaobing28565727lc37,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

To help you understand, the 7-day free trial is a Premium subscription. If you are not willing to switch to a full premium subscription for the entire year, you are free to cancel within the first 7 days of the trial and any money if deducted, would be returned to the source.

 

You may refer to the link for more: Want to cancel your subscription? 

 

Hope this clarifies your doubt.

 

-Souvik.

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 27, 2023 Feb 27, 2023
LATEST

Hi @xiaobing28565727lc37,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

To help you understand, the 7-day free trial is a Premium subscription. If you are not willing to switch to a full premium subscription for the entire year, you are free to cancel within the first 7 days of the trial and any money if deducted, would be returned to the source.

 

You may refer to the link for more: Want to cancel your subscription? 

 

Hope this clarifies your doubt.

 

-Souvik.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines